Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it: unused, with all included accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

STARTING A RETURN

To request a return, contact us at greatowl569@gmail.com before sending the item. If your return is accepted, we’ll provide instructions and the correct return address for your order. Because products may ship from different fulfillment locations, do not return an item to the address on the original package unless we specifically instruct you to do so. Items sent back without first requesting a return will not be accepted.

Return-shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Any applicable return-shipping cost will be explained before you send the item.

DAMAGES AND ORDER ISSUES

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, missing parts, or incorrect. Include your order number and clear photos or video so we can evaluate the issue and make it right.

EXCEPTIONS

We cannot accept returns for gift cards, personalized or custom-order items, hazardous materials, flammable liquids, or gases. Sale items are final sale unless they arrive damaged, defective, or incorrect. Contact us if you have questions about a specific item.

EXCHANGES

The fastest way to exchange an item is to request a return. Once the return is approved, place a separate order for the replacement item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. The item must be unused, with all included accessories, and in its original packaging, and you’ll need proof of purchase.

REFUNDS

We’ll notify you after the returned item has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. Original shipping charges are non-refundable unless required by law or the return is due to our error.

If more than 15 business days have passed since we approved your refund, contact us at greatowl569@gmail.com.